Privacy Policy

Privacy Policy

The data protection officer responsible for all personal data we hold about you is:

JORDAN
Natalie Jordan
Teufelseestrasse 41
65428 Rüsselsheim
Germany

We are responsible for the secure storage of your data, for providing accurate information about how your data is used, and for ensuring that your rights in relation to your data are respected. The products we sell are not specifically directed at persons under the age of 18; we do not market our products to this group, and we are unable to identify individuals of this age or younger in our database.

We collect your data when you visit our website jordan-collection.com. The data we collect includes your name, email address, telephone number, shipping/billing address, date and month of birth, and information about your browsing and purchasing behavior. Your data is collected when you place an order, contact our customer service, register with us, sign up for our marketing communications, browse our website, and use other services offered on our website. The data we collect is used to process your order, handle your payment, and deliver your order to you. We also use your data to send you marketing communications, grant registered users access to our services, personalize your visit to our website, and provide support through our customer service teams. We must have a legitimate reason for processing your personal data, and we may not collect, store, or use any data about you that is incompatible with that reason. There are four legitimate reasons for our use of your personal data: performance of a contract, our legitimate interests as a business, legal obligations we must comply with, and your consent. If you have given us your consent to use your personal data, you have the right to withdraw that consent at any time.

Cookies

We use cookies and similar technologies such as pixels and beacons on our website to collect information. These technologies are used to ensure that websites function properly or more efficiently and to provide website owners with information about your language preferences, use of website services and applications, and login data. They are also used to display products and services to users based on their preferences and to enable third-party partners to show you relevant advertising. Your personal data is also shared with third parties that we use to provide our services; these parties are carefully vetted with regard to how they handle personal data and may only use your data for the purposes contractually agreed upon.

Who Processes Your Data

The relevant third parties fall into the following categories:
Companies such as payment service providers that assist us in processing your order. Companies that help us deliver your orders, such as courier and parcel delivery companies, which deliver your goods and act as data controllers for the duration of the delivery process. Professional service providers such as email delivery providers, IT software providers, marketing and research agencies, analytics companies, and website hosts that support our business operations. Credit reference agencies, law enforcement authorities, and fraud prevention agencies to help us combat fraud.
Government bodies and regulatory authorities to enable us to comply with our legal obligations. Aggregated data that does not identify individuals is shared with internal teams, relevant service providers, and brand partners for business planning purposes.

Data Transfers Outside the European Union

Some of the third parties listed in the section “Who Processes Your Data” may be located in countries outside the United Kingdom (UK), the European Union (EU), or the European Economic Area (EEA) that nevertheless provide an adequate level of data protection in accordance with certain decisions of the European Commission.

The lawful transfer of your personal data to countries outside the UK, the EU, or the EEA that do not provide an adequate level of protection will only take place:

- after the implementation of standard contractual clauses and supplementary measures deemed necessary on a case-by-case basis;

- where the transfer is necessary for the purchase of goods offered on our website, for registration on the website, or for the use of services on the website;

- for the handling of your inquiries or to comply with a legal obligation.

How Long Is Your Data Retained?

We retain your personal data for a limited period in accordance with our data retention policy. The specific retention period depends on the purpose for which your personal data is processed. After this period, your data will be permanently deleted or otherwise irreversibly anonymized.

Your Rights

Under data protection law, you have the following rights:

The right to request a copy of the personal data we hold about you and the right to ask us to correct any inaccuracies in that data.

The right to withdraw your consent to the use of your personal data for marketing purposes.

The right to object to the processing of your personal data based on our legitimate interests.

The right, under certain circumstances, to request the deletion of your personal data.

The right to data portability, allowing you to transfer your data to another company.

The right to automated decision-making, including profiling.

We use profiling to provide you with interesting and personalized recommendations. Profiling is the automated processing of personal data to evaluate certain aspects relating to a person, such as interests in specific designers or products.

We do not use automated decision-making processes that could have a potentially harmful effect on you. However, if we were to do so, you would have the right to obtain human intervention, express your point of view, receive an explanation of the decision, and challenge it.

To exercise any of these rights, you may log into your account or contact our customer service team at info@jordan-collection.com

Security

We are committed to implementing appropriate technical, physical, and organizational measures to protect your personal data against unauthorized access, unlawful processing, accidental loss or damage, and unauthorized destruction. In particular, we implement security measures that ensure the pseudonymization or encryption of your data in order to safeguard the confidentiality, integrity, and availability of your data, as well as the resilience of the systems and services that process it.

We are able to restore the availability of and access to personal data in the event of a physical or technical incident. In addition, JORDAN undertakes to test, review, and regularly evaluate the effectiveness of technical and organizational measures to ensure continuous improvement of processing security.

Changes to This Privacy Notice

We regularly review our privacy policy to reflect changes to our services and data protection regulations. This privacy policy was last updated on 28 November 2025.

We will contact you if we make material changes to this privacy policy.